Política de privacidad

Who we are

We are a company specialized in the production and distribution of cannabinoid-based products for cosmetics, pets, health, and sports. At Votum World, we are committed to providing high-quality products while prioritizing the privacy and security of our customers’ personal information.

At Votum World, we understand the importance of protecting your personal information and are committed to maintaining the confidentiality, integrity, and availability of the data you entrust to us. We strive to operate with transparency and accountability in all our practices related to data collection, processing, and storage.

If you have any questions about our organization or how we handle your data, please don’t hesitate to contact us. We value your trust and are dedicated to addressing any concerns you may have regarding your privacy and security.

What personal data we collect and why we collect it

As a company specializing in cannabinoid-based products for cosmetics, pets, health, and sports, we may collect various types of personal data from our customers. This may include:

1. Contact Information: We collect your name, email address, phone number, and shipping address to fulfill your orders, provide customer support, and communicate important updates or promotions related to our products and services.

2. Payment Information: When you make a purchase on our website, we collect payment details such as credit card information or other payment method details to process transactions securely and prevent fraud.

3. Health Information: In some cases, if our products are intended for health-related purposes, we may collect information about your health conditions or specific needs to recommend suitable products or provide personalized advice.

4. Website Usage Data: We collect data on how you interact with our website, including pages visited, time spent on each page, and any actions taken (such as adding items to your cart), to improve our website functionality, user experience, and product offerings.

5. Feedback and Reviews: If you choose to leave feedback or reviews on our products or services, we may collect and display this information on our website to help other customers make informed decisions.

We collect this personal data to better understand our customers’ needs, improve our products and services, and provide a personalized shopping experience. Your data helps us process your orders efficiently, respond to your inquiries promptly, and ensure that our products meet your expectations.

Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable data protection laws and industry standards. If you have any questions or concerns about the collection or use of your personal data, please contact us.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to our website, please be mindful to avoid uploading images that include embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website. We recommend reviewing and removing any location information from images before uploading them to ensure your privacy.

Contact forms

When visitors interact with our website through contact forms, we may collect personal data such as name, email address, phone number, and any other information provided voluntarily by the user. This data is collected for the purpose of responding to inquiries, providing requested services or information, and maintaining communication with users as needed. We do not use this information for marketing purposes unless explicit consent is obtained from the user. Additionally, any information collected through forms is stored securely and not shared with third parties unless required by law or with the user’s consent.

Cookies

When you visit our website, we may use cookies to enhance your browsing experience and provide personalized content and advertisements. Cookies are small text files that are stored on your device’s browser and contain information such as your preferences and browsing history.

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience, so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Additionally, when you log in to our website, we will set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We may also use third-party cookies, such as those from Google Analytics, to analyze website traffic and improve our services. These cookies collect anonymous data about your interactions with our website, including pages visited, time spent on each page, and referral sources. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

By using our website, you consent to the use of cookies as described in our Cookie Policy. You can control and manage cookies through your browser settings. However, please note that disabling cookies may affect your browsing experience and limit the functionality of certain features on our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We utilize analytics tools, such as Google Analytics, to collect information about how visitors interact with our website. This data includes details such as the pages visited, time spent on each page, the source of traffic, and demographic information, but it does not include personally identifiable information. The purpose of collecting this data is to analyze website traffic trends, improve user experience, and make informed decisions about website content and functionality. Users who prefer not to have their data collected by Google Analytics can install the Google Analytics opt-out browser add-on.

Who we share your data with

We do not share your personal data with third parties unless it is necessary to fulfill a specific service or request initiated by you, or unless required by law. In such cases, we will only share the minimum amount of data necessary to complete the transaction or comply with legal obligations. We may share data with trusted service providers, such as payment processors or shipping companies, to facilitate transactions or deliver services. Additionally, we may disclose information in response to valid legal requests, such as subpoenas or court orders, or to protect our rights and property.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Additionally, data collected through forms or interactions with our website may be stored on servers located in various countries, depending on the location of our service providers and their data hosting facilities. We take measures to ensure that any transfer of data outside of your country of residence is done in compliance with applicable data protection laws and with adequate safeguards in place to protect your privacy and security.

Your contact information

If you have any questions or concerns regarding our privacy policy or the handling of your personal data, you can contact us using the following methods:

Email: marketing@votumworld.com 

We strive to respond to all inquiries in a timely manner and to address any concerns you may have regarding the protection and use of your personal information.

Additional information

Any additional information regarding our privacy practices or the handling of personal data will be provided upon request. Please feel free to contact us if you require further details or clarification on any aspect of our privacy policy.

How we protect your data

We employ various security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, firewalls, regular security assessments, and staff training on data protection best practices.

What data breach procedures we have in place

In the event of a data breach, we have established procedures to assess and respond to the incident promptly. This includes identifying the cause of the breach, mitigating any ongoing risks, notifying affected individuals or authorities as required by law, and implementing measures to prevent future breaches.

What third parties we receive data from

We may receive data from trusted third-party service providers or business partners as necessary to fulfill contractual obligations or provide requested services. This may include data such as shipping addresses, payment information, or other details relevant to the services being provided.

What automated decision making and/or profiling we do with user data

We do not engage in automated decision making or profiling activities that significantly affect individuals based on their personal data. Any processing of personal data is done with appropriate human oversight and intervention as needed.

Industry regulatory disclosure requirements

We are committed to complying with all relevant industry regulations and legal requirements governing the handling and protection of personal data. This includes but is not limited to GDPR, CCPA, and other applicable data protection laws and regulations. We regularly review and update our privacy practices to ensure compliance with evolving regulatory standards.

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